Do you have a strong command of the German language and a talent for professional client relations? We are looking for energetic, solutions-focused people to join our Premier Online Retail Division in the prestigious coastal area of Umhlanga, South Africa. In this role, you will be the main link for a world-famous e-commerce leader, managing a top-tier experience for the German-speaking (DACH) market. This is a great chance to build an international career in one of South Africa's most advanced tech hubs. Your Mission & Tasks Communication Mastery: Handle complex questions via phone, email, and live chat regarding global shipping, logistics, and digital payments. Quick Problem-Solving: Solve customer issues on the first contact by breaking down problems in real-time to keep satisfaction high. Product Knowledge: Stay updated on retail trends and platform changes to provide expert advice to customers. Record Keeping: Maintain careful, accurate notes in the company database to help improve the overall customer journey. Brand Ambassador: Act as the professional face of a famous global brand, staying empathetic and helpful in every conversation. What We Are Looking For Language Skills: Professional fluency in both German and English (B2 level minimum), with excellent speaking and writing skills. Education: A High School/Grade 12 certificate or an equivalent qualification. Computer Skills: Highly tech-savvy and comfortable using different software programs and analytical tools at the same time. Soft Skills: High emotional intelligence, great listening skills, and the maturity to work well in a fast-paced environment. Background: Previous experience in luxury hotels, retail management, or business is a plus, but a positive and proactive attitude is most important. Pay and Total Wellbeing Great Salary: A market-leading base pay plus extra language allowances and performance bonuses. Full Insurance: Complete medical and life insurance for all permanent staff members. Career Growth: Clear pathways for promotion, leadership training, and chances to move within our global network. The Umhlanga Lifestyle: Work in a high-tech area just minutes away from beautiful beaches and the world-class Gateway shopping district. Relocation Support (Moving to South Africa) Travel: We fully pay for your one-way flight to Durban. Initial Housing: 20 days of premium, furnished accommodation when you arrive to help you settle in. Legal Help: Full assistance with work permits and legal paperwork for eligible international candidates. #J-18808-Ljbffr