Role Purpose The successful candidates will provide walk-in clients (Members and Potential Members, Providers and Brokers) with resolution to all queries raised, as well as to provide quality feedback to clients on written correspondence. In addition, to attend to virtual walk-in members via the WEB. These roles will be based in East London, Gqeberha, Bloemfontein, Kimberley, Klerksdorp, Lephalale, Mahikeng, Polokwane and Kathu. Requirements Matric (essential) At least 2-3 years of medical aid industry experience in a customer service capacity (essential) Good understanding of the Medical Scheme Administration (essential) Experience with Bonitas Medical Aid is advantageous Knowledge of the Virtual platform is an advantage Being Well-presented and groomed as you would be client-facing is essential Duties and Responsibilities Responding to Walk-In Centre clients in a competent, efficient, and professional manner at all times. Attend to Virtual walk-in members via the web. Taking ownership of client queries and ensuring first-time resolution in a timely and effective manner. Process Provider Web applications. Attend to Returned mail docs. Ensuring all identified risks are mitigated and escalated through to the appropriate channels. Maintenance and management of relationships with a portfolio of brokers and/or the Human Resources or Payroll departments of various clients. Front-line internal consultation between MHS, groups, members, brokers, and providers. Management of all aspects of the relationship between MHS, groups, members, brokers, and Providers. Facilitating communication between the various departments of MHS and these parties. Provision of information to the client pertaining to all aspects of all Momentum Medical Scheme. Effectively liaise with departments to resolve queries. To provide feedback to management on the common issues or concerns of members. Recording of all queries and interactions with clients onto the workflow system. To ensure the required turn around time is met. To ensure that all correspondence sent out is of the highest quality. To assist with calls when required. Maturity to handle difficult situations in a manner that will facilitate the continuation of relationships. To assist with any reasonable tasks or requests from Leadership/Business. #J-18808-Ljbffr