Cape Town, South Africa | Posted on 30/03/2026 We’re seeking a Junior Account Manager to support the Account Management team while also managing a small portfolio of client accounts. This is a crucial entry‑level role for a proactive, detail‑oriented individual who is eager to learn, provides timely support to clients and internal teams, and assists in ensuring seamless day‑to‑day operations. Reporting to the Client Success Manager, you’ll focus on the execution of operational support, data reporting, and internal coordination, acting as the primary point of contact for your portfolio clients and all SME clients, as well as a key support resource for the Account Managers. You’ll collaborate closely with Service Delivery, Business Development Managers (BDMs), Solutions, and Integrations teams to ensure smooth processes in our fast‑paced, tech‑driven environment. The ideal Junior Account Manager is a keen, collaborative professional who is driven by curiosity, learns quickly, and uses data accurately to assist in reporting. You’re professional, punctual, and ready to support the team in ensuring Pargo delivers operational excellence every day. What you will be responsible for: Operational Client Support Manage a small portfolio of client accounts, serving as the primary point of contact for operational queries, routine follow‑ups, and documentation to build trust and ensure smooth operations. Act as the first point of contact for all queries and report requirements from the company’s SME clients. Escalate complex operational, technical, or billing issues immediately to the Account Managers (for larger accounts) or internal teams. Assist Account Managers with coordinating client visits and preparing required materials for larger accounts. Service Delivery and Pick‑up Point Performance Reporting Compile and update reports on Service Delivery and Pick‑up Point performance, ensuring data accuracy and basic formatting for client‑ready insights. Track feedback from Service Delivery and prepare clear, internal‑facing updates on operational progress and resolution statuses. Assist the Account Managers in identifying and documenting performance gaps in Pick‑up Points or Service Delivery. Onboarding and Hand‑offs Assistance Assist the Account Managers and Client Success Manager in preparing operational documentation and checklists for onboarding, focusing on precise data entry. Document collection frequencies and client requirements, coordinating with Solutions or Integrations teams as instructed for seamless execution. Support go‑live coordination by tracking all required steps and ensuring all internal parties have the necessary information. Account Growth and Administrative Support Track and document client feedback, identifying routine pain points to assist the Account Managers in preparing service enhancement proposals. Support the Account Managers with administrative tasks related to account retention strategies. Team Collaboration and Improvement Maintain clear communication with Service Delivery, BDMs, Solutions, Integrations, and the Account Management team to ensure alignment on client statuses and operational goals. Proactively identify and suggest minor process improvements based on daily workflow and team feedback. Requirements Core Competencies Detail‑Oriented Execution: Accurately performs tasks, following processes precisely and escalating issues appropriately. Clear Communication: Provides timely, accurate, and professional updates internally and externally. Basic Data Management: Able to accurately input, track, and format performance data for reporting. Team‑First Mentality: Highly collaborative and supports team members without hesitation. Eager to Learn: Actively seeks knowledge about logistics, e‑commerce, and client service best practices. Core Technical Skills 1‑2 years of experience in a support, administrative, or entry‑level customer‑facing role; recent graduates are encouraged to apply. A strong desire to learn and develop problem‑solving skills in a professional environment. Familiarity with data entry and basic reporting tools (e.g., spreadsheets, basic CRM exposure is a plus). Professional and engaging written and verbal communication skills. A high‑energy, team‑first mindset, with a passion for client success. Punctuality, reliability, and the ability to manage multiple small tasks under direction. What Success Looks Like The Junior Account Manager’s client portfolio demonstrates strong operational health and client satisfaction. All SME client inquiries are handled accurately and quickly, with complex issues escalated appropriately. Service Delivery and Pick‑up Point performance reports are compiled accurately and on time. Onboarding and hand‑off processes are fully supported, with all documentation prepared precisely. An excellent Client Sentiment is maintained with all clients. Demonstrable growth in logistics knowledge and client relationship skills. Join a team of innovators reshaping logistics. You’ll start your career with high‑impact support work, learning from experienced Account Managers and growing in a fast‑paced culture that values action, teamwork, and results. Enjoy a competitive compensation package, including medical aid and life insurance, with the chance to grow into an Account Manager role. #J-18808-Ljbffr