Job Overview General Assistant (Internal Applications Only - Delft) Responsibilities Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility. Customer Service Advise and assist customers on correct products and queries. Assist with and resolve customer complaints. Merchandising Standards Bulk stock area to be merchandised safely and according to store layout plan. Ensure your area of responsibility is fully merchandised according to store layout and planograms. Housekeeping Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that customers can enter and leave your aisle without any risk of injury or irritation. Correct shelf price labelling within area of responsibility. Ensure checklist completed as required when on duty with canteen and toilet/showers schedule. Safety (OHSA) Requirements Safety (OHSA) compliance (e.g., use of safety gear, ensure customer and staff safety) within area of responsibility. Ensure area of responsibility (racking and bulk) stock merchandised safe to customers and colleagues to move safely within store. Report any discrepancies to the store manager. Manage stock loss. Report damaged stock within area of responsibility to store manager. Values Integrity: Complying with generally accepted standards in activities related to the position, keeping promises, creating realistic expectations, being sincere, handling sensitive information carefully, showing awareness of values, indicating when boundaries are crossed. Accuracy: Effectively handling detailed information and being consistently attentive to details, working in an orderly fashion, ensuring matters are handled in an orderly and accurate manner from start to finish, preventing mistakes, investing energy in checking work for mistakes. Client focus: Identifying and actively responding to clients' wishes and needs, dealing with clients in a friendly manner, showing involvement in the client's problem, making clients feel welcome, approaching the client's question with a can-do mentality. Personal development: Being aware of one's own strengths and weaknesses, consciously working on personal development, focusing on self-broadening and/or gaining more in-depth knowledge, following relevant training programmes and/or looking for opportunities to gain experience, seeking and using opportunities for personal development, asking for feedback to learn. Requirements Minimum Grade 10 or NQF 3 and 1 (one) year work-related experience, or Grade 12 without related work experience. Ability to communicate in English and the dominant language spoken in the geographical area where the position is available. Valid South African ID or work permit. Ability to perform basic calculations accurately. Must be willing to work shifts, weekends and public holidays. Must be able to work under pressure. #J-18808-Ljbffr