# Assistant Spa ManagerThis role forms part of the Mint Wellness team within the Village n Life hospitality group, based in Knysna.**The Role**As Assistant Spa Manager, you’ll support the Spa Manager in overseeing daily spa and gym operations while ensuring exceptional service delivery across reception, treatment areas and wellness facilities.This is a hands-on operational leadership role suited to someone organised, proactive and passionate about wellness and fitness. You will play a key role in maintaining high service standards, driving team performance and ensuring seamless coordination between spa, salon, gym and hotel operations.**Key Responsibilities**– Support the daily operational management of the spa, gym and wellness facilities – Supervise front desk operations including reservations, payments, group bookings and cancellation policy adherence – Ensure accurate opening and closing procedures and checklist compliance – Manage and optimise the ESP booking schedule for operational efficiency – Liaise with Hotel Front Desk regarding promotions, vouchers and room charges (Opera) – Audit cash-ups, Opera postings and daily financial reconciliations – Assist with stock control, ordering and weekly inventory management – Monitor retail, professional product and linen stock takes and capturing – Maintain accurate guest databases and reporting – Ensure all public areas, change rooms, hot zones and treatment spaces meet hygiene and presentation standards – Oversee gym cleanliness and facility standards – Coordinate maintenance and repairs of spa equipment – Support marketing initiatives, loyalty programmes and in-house promotional displays – Assist with rosters, daily task allocation and performance oversight – Provide coaching, in-house training coordination and mentorship to therapists and reception staff – Monitor adherence to Spa SOPs and treatment protocols – Support performance feedback processes in collaboration with the Wellness Spa Manager – Assist with vendor liaison and supplier coordination – Promote a positive, mindful and high-performance team culture – Step into operational leadership in the absence of the Wellness Spa Manager**What We’re Looking For**– Grade 12 / Matric – Qualification in Beauty Therapy (CIDESCO, SAAHSP and/or ITEC advantageous) – Valid driver’s licence and own reliable transport (essential) – Minimum 3–5 years’ experience within the spa or beauty industry – Minimum 2 years’ experience in a supervisory or assistant management role – Strong interest and genuine passion for wellness and fitness (essential) – Computer literate with Microsoft Office proficiency (Excel required) – Opera and ESP systems knowledge advantageous – Strong client service and communication skills – Highly organised with strong attention to detail – Proactive, goal-orientated and solution driven – Confident managing time and multiple operational priorities – Analytical and administratively strong – Team player with positive energy**What We Offer**– A dynamic wellness environment within Village n Life – Opportunity to grow within a luxury hospitality group – Exposure to spa, fitness and multi-property operations – Competitive package aligned with experience#J-18808-Ljbffr