Required: National Diploma or Degree in Information Technology, Computer Science or related field. ITIL 4 Foundation certification. Minimum 810 years' experience in IT service management or IT customer services. Minimum 35 years in a people leadership role managing geographically dispersed teams. Proven experience administering an ITSM platform (ManageEngine, ServiceNow, or similar). Strong understanding of ITIL service management practices, particularly Incident, Problem, Request and Knowledge Management. Experience managing SLAs and vendor relationships. Must be able to travel to regional office . Must be available for emergency support after-hours, on weekends and public holidays. Must be able to work in a fast-paced, high-pressure environment. Preferred ITIL 4 Managing Professional or equivalent advanced ITIL certification. Management or leadership qualification (e.g. Management Development Programme, leadership certificate). Experience in a legal, professional services or financial services environment (strongly preferred). Experience with ManageEngine ServiceDesk Plus specifically. HDI Support Centre Manager or equivalent certification Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
It Customer Services Manager
SIX SENSE CONSULTING
johannesburg, johannesburg
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