A specialised training provider in the Financial Services sector is seeking a detail-oriented and highly organised Programme Co-ordinator to join our team. The successful candidate will play a key role in coordinating academic and operational processes, maintaining data integrity, supporting project delivery, and ensuring excellent client service across multiple training programmes.Key Responsibilities Coordinate and monitor academic and student-related processes and reporting. Ensure accuracy and completeness of project data, reports, trackers, and databases. Maintain and update LMIS data and support audit readiness. Liaise with internal departments to ensure seamless project execution and reporting. Prepare customised reports and respond to client and stakeholder queries. Manage customer interactions professionally and maintain accurate records. Ensure projects are delivered according to academic processes and timelines. Investigate, resolve, and escalate project and client queries where necessary. Support the onboarding and implementation of new projects and programme take-ons. Identify opportunities to improve processes, reporting, and client service delivery. Minimum Requirements Diploma or Degree in Administration, Education, Business Management, Project Management, or a related field. 24 years experience in programme coordination, academic administration, training operations, or a similar environment. Strong reporting, analytical, and data management skills. Advanced MS Excel and database management skills. Excellent communication and stakeholder engagement abilities. Strong attention to detail with the ability to manage multiple projects simultaneously. Experience within the training, education, or Financial Services sector will be advantageous. Skills & Competencies Excellent organisational and coordination skills Strong problem-solving and query resolution abilities Customer-service orientation Ability to work under pressure and meet deadlines High level of accuracy and accountability Strong interpersonal and relationship-building skills