Datacentrix Cape Town is looking for a Service Desk Analyst with ITIL Foundation and five years’ experience in an enterprise customer environment. Proficient in ITSM and HEATExcellent Communication and Interpersonal skills. Minimum Qualifications: Matric \ Grade 12 (Compulsory) Own reliable transport and driver’s license Tertiary IT qualification ITIL Foundation Operational Technical Support Logging all relevant incident/service request details, allocating categorization and prioritization levels. Providing first-line investigation and diagnosis Resolving incidents/service requests when first contacted whenever possible Escalating incidents/service requests that they cannot resolve within agreed timescales Keeping users informed of progress Closing all resolved incidents, requests and other calls Conducting customer/user satisfaction call-backs/surveys as agreed Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc. Management and client reporting. Review automated reports and log service requests for remedial work #J-18808-Ljbffr
Service Desk Analyst
UNIVERSITY OF FORT HARE
cape town, cape town
Published 14 days ago
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