Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager. Role System infrastructure support SQL database support Reporting to customers and staff on issues and resolutions System support Maintain IT infrastructure of company and company's customers. Assist Sales staff with technical support in meetings and solutions. Responsibilities Look after company system infrastructure, servers, connectivity, integration support, etc. Help with trouble shooting database issues. Help with trouble shooting systems and providing feedback to development team. Help with testing of all systems and providing test results to developers. Ensure the company has proper redundancy for supporting of company solutions. Ensure the company follows all ISO policies and procedures. Create all policies and procedures for the company's ISO when needed. Document all testing results in a manner that is agreed on by all parties. Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached. Knowledge Pastel Evolution Windows 2008, 2012 and 2016+ server SQL 2008,2012 and 2016+ Server Active Directory Experience Virtual Server Experience Knowledge on all forms of internet connectivity Firewall Knowledge Android, Apple, Blackberry, and windows mobile knowledge Worked with Internal custom IT system support knowledge. Designing of systems and maintaining them from an IT support side. Knowledge of IT best practices for change control, implementations etc. Requirements Must Have Own Car and Valid Driver's Licence Responsible, Trustworthy and Honest Grade 12 Qualifications: Diploma or Degree in IT administration, MCSE, etc. Experience: 4-5 years IT network admin with advanced SQL knowledge Experience: 2-3 years in managing a helpdesk Send your CV and latest pay slip to ATripleA Recruitment and Temps #atriplea #recruitment #vacancy # IT# Systems# and# Helpdesk# Manager #J-18808-Ljbffr