Tangent International are urgently looking for a NOC Manager to work a 6 month rolling contract based in South Africa (Johannesburg). Key Responsibility Operational Governance & Leadership: Oversee NOC FO (24*7) & BO (Normal Working hours plus 24*7 emergency support) operations, ensuring robust shift handover and continuous monitoring. SLA/KPI Accountability: Accountable for meeting contractual Service Level Agreement (SLA) and Key Performance Index (KPI), e.g., network availability and MTTR. End-to-End Coordination: Synchronize workflows between Customer, NOC FO/BO, Field Level Maintenance (FLM), NPO, L3, third party and other relevant team. OSS & CEM Tool: Responsible for guiding the team in tool usage, configuration adjustments, and implementation of our OSS & CEM tools. Stakeholder Reporting: Regular reports to both internal management and the customer. Process Improvement: Refinement of existing Standard Operating Procedures (SOPs) for all NOC processes. Qualifications and Requirements Work attitude: Proactive, responsible, prepared to be 24*7 on stand-by for remote emergency handling outside of normal working hours. Accountable for customer commitment and project results. NOC Management: Proven experience as a NOC Supervisor or Manager within a Telecommunications Operator or a large-scale Enterprise environment is mandatory. Technical Domain Expertise: Technical understanding of at least one technology, RAN or CN is preferred. Managed Services Background: Experience working in a Managed Services (MS) environment, understanding the balance between vendor delivery and operator expectations. Communication: Excellent verbal and written English communication skills, with the ability to translate complex technical issues into clear executive summaries. Problem Solving: A hands‑on approach to troubleshooting and the ability to remain calm under pressure during critical network outages. ZTE Expertise: Understanding of ZTE product portfolio will be a plus. Education and Certifications A Bachelor's Degree (NQF Level 7) in Telecommunication, Computer Science, Electronic Engineering, or a related field from a recognized university is mandatory. Professional Certifications: ITIL Foundation (v3 or v4) is strongly preferred. PMP is strongly preferred. Technical certifications in 5G, Routing/Switching (CCNA/HCIA), or specific vendor equipment (Nokia, Huawei, Ericsson) are a plus. PLEASE NOTE - Due to the urgent hiring we are looking for consultants based in South Africa. #J-18808-Ljbffr