The main purpose of the Collections Agent is to contact debtors in order to collect on outstanding accounts which are in default and arrange payments in a professional and effective manner. Minimum requirements (Qualifications and Experience) Grade 12/Matric. 2+ years of work experience in an international call centre campaign. Willingness to work night shift. Good written and verbal communication (neutral accent). Knowledge of the function, process and systems. Knowledge of the function and process in a Call Centre Environment. Proficiency in MS Office (Advantageous). Experience in working with targets and tight deadlines. Relationship Management. Knowledge of relevant legislative requirements. Key Responsibilities Arrange for debt repayment or establish repayment schedules based on debtors financial situation. Confirm right party contact. Probe and determine reason for non-payment and update the system accordingly. Deploy bespoke retention and development plans for key employees. Negotiate payment arrangement with the debtor within set mandates. Confirm and/or update debtor's details, banking details, employee information and repayment method and frequency (weekly, fortnightly or monthly). Load Promise to Pay (PTP) on system as agreed with debtor. Effective collection on active and disconnected accounts. Effective collection of active debtors and minimizing the rollover of accounts. Ensure client satisfaction by resolving queries quickly, efficiently and in accordance with the relevant procedure. Complete daily productivity reports accurately and timeously. Ensure that monthly targets and deadlines are achieved. Meet division qualitative standards in terms of inputs and outputs. Minimize number of errors on accounts worked. Stress Tolerance. Accountable. Team Player. Problem Solving. Achieving personal work goals and objectives. #J-18808-Ljbffr