Overview Deliver a positive customer experience by being helpful, sensitive to customer needs, and providing product solutions while directing customers to the correct channel (eChannels and Self Service) in a branch environment, adhering to policy, process, and FNB governance. Responsibilities Engage customers in a positive and professional manner, living up to our brand promise of “How can we help you?” at all times. Understand customer needs, identify, sell, and cross‑sell products aligned to those needs, and provide appropriate banking and financial solutions. Educate customers on the correct banking platforms and proactively migrate customers to digital, e‑Channels, and self‑service platforms. Fulfil transactions above set benchmarks while delivering exceptional service. Manage leads, referrals, and customer follow‑ups within agreed turnaround times. Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance. Conduct yourself in an ethical and professional manner. Take accountability for personal performance, learning, and career development. Stay informed on product offerings, systems, and industry developments. Contribute to team success and adapt to changing customer and business needs. Qualifications & Experience Minimum: Grade12 or NQF Level4. Preferred: NQF Level5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. 1–3years of experience in customer‑facing environments, service delivery, or client support within financial services. Strong understanding of FAIS, TCF principles, and regulatory compliance. Proven ability to meet sales, service, and customer experience targets. Must not be an unrehabilitated insolvent. Candidate Profile Client‑focused with a strong ethical mindset. Passionate about service excellence and problem‑solving. Confident in needs‑based selling and solution delivery. Agile, adaptable, and comfortable in a high‑volume environment. Strong communicator with excellent interpersonal skills. Results‑driven with strong planning and organisational skills. Detail‑oriented with high compliance awareness. Able to work independently and collaboratively within a team. Benefits & Opportunities Opportunities to build strong customer relationships within a dynamic POP environment. A challenging, fast‑paced branch setting. Continuous learning and development aligned to your career path. Opportunities to make a meaningful impact as a brand ambassador within a local market. Legal & EEOC Statement All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law. Application Deadline Applications will not be accepted on or after 09/06/26. #J-18808-Ljbffr