Job Number Job Category Food and Beverage & CulinaryLocation Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, 2076Schedule Full TimePosition Type Management Job Summary Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Education And Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. 2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major plus 2 years experience in the food and beverage, culinary, or related professional area. Core Work Activities Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees; manages day‑to‑day operations; understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals efficiently. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day‑to‑day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. Management Competencies Leadership Adaptability – Determines how change impacts self and others; displays flexibility in adjusting priorities and communicates the reasons for change. Communication – Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; models active listening. Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts, evaluating alternatives before making decisions and involving others when needed. Professional Demeanor – Exhibits a demeanor that conveys confidence and command respect; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward common goals while fostering cohesion and collaboration. Driving for Results – Sets high standards of performance for self and others; initiates, focuses, and monitors efforts toward accomplishment; proactively goes beyond requirements. Planning and Organizing – Gathers information and resources to set a plan of action, prioritizes and arranges work to accomplish goals. Building Relationships Coworker Relationships – Interacts with others to build openness, trust, and confidence in pursuit of organizational goals. Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with company’s service standards. Global Mindset – Supports employees and partners with diverse styles, abilities, motivations, and cultural perspectives. Generating Talent and Organizational Capability Organizational Capability – Evaluates and adapts the structure of team assignments and work processes to best fit the needs and support the goals of an organizational unit. Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and others. Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions. Technical Acumen – Utilizes professional skills in a specific functional area to conduct and manage everyday business operations. Finance/Accounting – Knowledge of financial controls, inventory, costs, expenses, and all cash handling procedures and policies. Basic Competencies – Fundamental competencies required for basic work activities. Basic Computer Skills – Uses basic computer hardware and software, word processing, internet browsers. Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly and correctly. Oral Comprehension – Demonstrates ability to listen to and understand information presented verbally. Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work related documents. Writing – Communicates effectively in writing as appropriate for the needs of the audience. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr