Contract Type: Full Time - Permanent.Location: South Africa. JOB OVERVIEW The Account Manager position is a role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with our agents to position Study Group as the provider of choice of Higher Education programs. The account manager will be responsible for achieving new student enrolment and profit goals for the portfolio of agents. The role will be measured by a wide range of KPIs including but not limited to increasing student applicants, market growth & expansion, and high value collaboration with the network & partners. This role also works closely with our university partners for joint activities in local markets, providing market insights for product development. ABOUT THE ROLE Development & execution of sales account plans Pipeline Management – Applicant Generation and Conversion Work alongside product sales and marketing to understand and identify market trends and opportunities for student recruitment Capable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfaction Recruit new agents and onboard them Represent Study Group and our brands at exhibitions and recruitment events Identify partner growth opportunities and risk profile – active management Provide high quality product and process training to agents Monitor competitor activity enabling greater in market competitor awareness and analysis Be the product subject matter expert in the corresponding country, providing product thought leadership and assessment of product opportunities (go/no-go) Creation & execution of a Sales Action Plan with the partner universities and channel teams Accountable for Brand Enablement activities in the market by delivering product education and training across the sales team, agents, academic partners and digital network Coordinate university partners’ in-market visits and university-sought market insights Budget Control including scholarship allocations Geographical Scope Southern & Central Africa ABOUT YOU Necessary Skills Native country speaker & fluent in English Customer-service oriented and consultative approach to selling Computer literate Comfortable in high pressure environments Excellent presentation, communication and interpersonal skills Strong organizational skills and demonstrated ability to meet deadlines and targets Ability to work independently and as part of a team Familiarity with CRM and data analysis tools like Salesforce, Power BI, etc. to understand the pipeline and business trend, where areas of shortfalls and highlights Familiar with student recruitment in local market Familiar with agents in local market Ability to communicate effectively and influence agents' decision making process Knowledgeable of market demand and trends Desired Experience B2B or Channel Sales experience preferred Knowledge of international education systems Experience with Salesforce.com or other CRM tools, e.g., Power BI Cold calling experience preferred Attributes Must be sales and result oriented Be driven and possess a strong desire to achieve new heights Positive attitude and highly motivated with a strong drive to excel Strong positive attitude Sensitivity to cultural and linguistic differences Adaptability to adjusted working hours Adaptability to changes in priorities and business needs Be resilient in times of challenges and under pressure Results oriented with the ability to successfully deliver on sales, financial and customer satisfaction outcomes Professional maturity and enthusiasm ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face‑to‑face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: criminal background check (country‑specific), two references, ID and right to work checks as well as education verification. We are proud to be an equal‑opportunity employer and we strive to create a diverse and inclusive workplace. 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