Join to apply for the Operations Supervisor role at Aramex . Purpose of the Job: Monitoring Express and domestic operation to ensure effective and efficient workflow in line with the standards, procedures, and policies. Responsibilities Manage the operational excellence of the Pretoria Operations. Deliver sustainable cost benefits to the business. Ensure that all operational aspects are managed in accordance with company requirements. Manage and deliver projects within time and budget when required. Interact with Sales and create a proactive working relationship to enable us to deliver world‑class service. Manage the operations and any other tasks required to meet company requirements. Implement and meet agreed KPI’s. Develop a culture of pride and excellence in your area of responsibility. Ensure that agent SLA’s are met and enforced. Manage all assets under your control correctly. Effective and efficient management of collections and deliveries. Compile Route Optimization reports as well as SLA reports. Problem identification, analysis and implementation of solutions. Ensure that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct. Monitor and ensure the safety and security of staff. Qualifications Matric (Grade 12). Tertiary qualification in Logistics is advantageous. MS Office applications (Word, Excel, PowerPoint & Outlook) and Power BI would be advantageous. Must have at least 5 years’ experience in Domestic courier operations. Must have minimum 2 years experience managing a team. Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP). Leadership Behaviors Building Outstanding Teams. Setting a clear direction. Simplification. Collaborate & break silos. Execution & Accountability. Growth mindset. Innovation. Inclusion. External focus. Skills: Adaptability, Data Analysis, Communication Skills, Crisis Management, Problem Solving, Teamwork, Decision Making, Delegation and Direction. Seniority Level Mid‑Senior level. Employment type Full‑time. Job function Management, Strategy/Planning, and Supply Chain. Industries Wholesale Import and Export, Transportation, Logistics, Supply Chain and Storage, and Railroad Equipment Manufacturing. #J-18808-Ljbffr