THE ROLE You will own the showroom and all inbound sales activity - converting leads, managing smaller and repeat orders end-to-end, and being the first and best point of contact for any client who walks in, calls, emails, or WhatsApps us. This is not an order-taking role. You will be expected to think commercially, build relationships, and actively convert enquiries into sales. If you love being the person who keeps everything running smoothly while also pushing the numbers, this is your seat. KEY RESPONSIBILITIES Own and convert all inbound sales enquiries across WhatsApp, email, and showroom walk-ins-managing the full process from first contact to invoiced order Maintain and present the showroom professionally at all times, ensuring displays are current, accurate, and on-brand. Process and manage smaller and repeat orders end-to-end: accurate quoting, order capture in Cin7, and coordination with warehouse for fulfilment Respond to all inbound leads within agreed SLAs-no lead left unanswered or unlogged Maintain and update the CRM (Monday.com) in real time-every lead, interaction, and pipeline stage captured accurately and consistently Build and nurture relationships with existing smaller accounts, driving repeat business and upsell opportunities on every interaction Support the external sales team with sample coordination, customer information gathering, and quote preparation Manage the customer intake and quoting process-collecting artwork, branding specs, and order requirements accurately first time to avoid rework Prepare weekly reports covering inbound volume, conversion rates, orders processed, and key customer feedback Coordinate with design, warehouse, and operations to ensure every order is executed accurately, on time, and to the customer's expectation YOU’RE LOOKING FOR You are: Organised and accurate-you catch your own mistakes before anyone else does A natural communicator-comfortable on WhatsApp, email, phone, and face-to-face Commercially minded-you think about conversion, not just response Fast-you don\'t let leads go cold and you don\'t miss follow-ups A team player-you understand that the external sales team and warehouse need you to be their engine room Someone who takes pride in a well-run, well-presented showroom REQUIREMENTS Minimum 2 years experience in an inside sales, sales coordination, or showroom-based role Strong written and verbal communication skills in English Experience with CRM systems (Monday.com experience a bonus) Comfortable with inventory or order management software-Cin7/DEAR experience advantageous High attention to detail-data accuracy in reports and dashboards is non-negotiable Experience in branded merchandise, wholesale, fashion accessories, or related industries is a plus-not a must. Drivers License. WHAT WE OFFER A dynamic, growing business with real brands and real accounts A close-knit team that moves fast and cares about quality Competitive salary commensurate with experience Commission structure tied to showroom and inbound sales performance Cape Town-based, on-site role-you'll be in the action every day #J-18808-Ljbffr