Ninety9cents is a full-service, integrated advertising agency with offices in Cape Town & Johannesburg, and is one of South Africa’s largest independently owned agencies. We are seeking a Social Media Manager passionate about social media to join our close-knit team and contribute to quality 360 digital campaigns at one of South Africa’s largest alcohol retailers. Role Summary The social media manager is responsible for the execution of social media jobs against brand strategy. Core to the role is taking briefs from the client and working with internal teams (client service, creative, production, strategy, PR, etc.) and external suppliers (media and/or platform partners) to plan and execute work on social media platforms effectively. The ideal candidate has a marketing/agency background, enthusiasm for the retail industry, and is passionate about great content that works. They must have superior presentation and communication skills and proven hands‑on experience managing social media content for brands. They should stay on top of the latest social media trends, interpret data and reports, and apply insights to the client’s campaigns. Responsibilities Client Service Establish and maintain relationships with clients. Build trust through ongoing thought leadership in social media. Manage creative briefs, client feedback and delivery of content. Plan, create timelines, update status, manage deliverables and expectations. Set up, manage, conduct, and present reports on client presentations. When necessary, assist with the administration of cost estimates and billings. Manage user security and access to clients’ accounts, tools, reports and dashboards. Strategic Thinking Collaborate and contribute on Social Media proposals for planned and ad‑hoc activity. Conduct online listening, trend sourcing, outreach & tactical response. Develop channel health or emerging channel creation. Ideation, workshops and brainstorms. Contribute to Influencer Marketing and Content Marketing efforts. Regularly update teams and clients on current and emerging landscape trends, competitor activity and latest news. Content & Channel Planning Work closely with client and wider client service team to create, manage and maintain social content and/or communication calendars. Conduct regular research to monitor clients, consumer, influencer, competitor, industry, and social landscape and trends activity. Ensure each individual channel has clarity on plans, actions, responsibilities, and social posting schedule with best practice in mind. Content & Channel Administration Assist and/or manage the production of content on social jobs. Ensure collaboration with creative, paid media and other relevant departments for effective execution of work. Schedule and deactivate content across channels. Ensure effective searchability, tracking and tagging across content. Manage client’s creative content bible. Be an advanced user in all relevant tech and tools. Ad‑hoc community management as and when required. Content & Channel Performance Management Work closely with Strategy department to ensure effective integration of efforts. Assist with Channel, Content, Campaign and Health Audits and Reporting. Assist with Benchmark, Review, Live Listening and ROI Reporting. Conduct regular performance checks and ensure escalations/recommendations are made on time. Manage creative identity of channel, content, templates and spec sheets. Department Integration Establish and manage relationships and/or partnerships with key leverage points that affect social media strategy, management and/or implementation. Collaborate and partner in any relevant exercises. Other Relationships In‑house departments Social media platforms Paid media agencies and/or publishers Influencer management Online listening & reputation management Content marketing & production Technology development (AR, VR or AI) Emerging technology Requirements Work experience in Social Media and/or Agency Environment Experience in the fundamentals of classical and digital marketing Excellent verbal and written communication skills Strong analytical and project management skills Excellent interpersonal skills Public speaking and presentation skills are beneficial Self‑motivated, hard‑working and eager to learn attitude Highly organised, strong attention to detail, deadline driven, able to problem‑solve and confident in a fast‑paced environment Deep understanding of the various social media and emerging marketing channels Experience with retail brands is beneficial Valid driver’s licence and own transport Technical Skills / Knowledge Comfortable with MAC, Microsoft Office and Google products Proactive Social Certifications – Intermediate to Advanced Advantageous: Google Analytics Academy Certification or other online training for social media platforms/analytics Social media content management platforms (HootSuite, Falcon Social or similar) Social media monitoring platforms (Brandwatch, Brandseye, Simply Measured, Meltwater or similar) Understanding and implementation of tracking and/or delivery for paid media campaigns Influencer Management & Reporting Platforms (Stellar, Humanz or similar) Relevant degree in advertising, marketing, social media, communication science or equivalent Job Details Work level: Junior Job type: Permanent Salary: Market related EE position: No Location: Cape Town #J-18808-Ljbffr