360 IT Recruitment Magician @ Paracon | Lets do coffee!! MAIN PURPOSE OF JOB To lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose. KEY RESPONSIBILITY AREAS Leading and managing a team Personal Effectiveness REQUIRED EDUCATION ESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service. REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment. DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment. REQUIRED JOB SKILLS AND KNOWLEDGE Excellent verbal and written communication skills; Time Management Delivering results and meeting customer and team expectations Analysing Deciding and initiating action Presenting and communicating information MS Office and PC literate Writing and reporting Working with people Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Hospitals and Health Care #J-18808-Ljbffr