Role purpose The successful candidate will provide walk-in clients (members and potential members, providers and brokers) with resolution to all queries raised, as well as to provide quality feedback to clients on written correspondence. Responsibilities Responding to Walk-In Centre clients in a competent, efficient, and professional manner at all times. Attend to Virtual walk-in members via the web. Taking ownership of client queries and ensuring first-time resolution in a timeous and effective manner. Process Provider Web applications. Attend to returned mail docs. Ensuring all identified risks are mitigated and escalated through to the appropriate channels. Maintenance and management of relationships with a portfolio of brokers and/or the Human Resources or Payroll departments of various clients. Front-line internal consultation between MHS, groups, members, brokers, and providers. Facilitating communication between the various departments of MHS and these parties. Effectively liaise with departments to resolve queries. To provide feedback to management on the common issues or concerns of members. Recording of all queries and interactions with clients onto the workflow system. To ensure the required turnaround time is met. To ensure that all correspondence sent out is of the highest quality. To assist with calls when required. Requirements Matric (essential) At least 2-3 years of medical aid industry experience in a customer service capacity (essential) Good understanding of the Medical Scheme Administration (essential) Experience with Bonitas Medical Aid is advantageous Knowledge of the Virtual platform is an advantage Being Well-presented and groomed as you would be client-facing is essential To apply click on the link below: #J-18808-Ljbffr