Are you a technically strong leader who thrives in client‑facing environments? Do you enjoy solving complex problems while mentoring a team and improving systems? We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands‑on role in system configuration, deployment, and client onboarding. This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement. What You'll Be Responsible For: Managing and overseeing all 1st and 2nd line support queries Acting as the escalation point for complex technical issues Leading and mentoring a small technical support team Ensuring efficient resolution of client support requests Performing system configuration, implementation, and deployment Supporting new client onboarding and ongoing system use Assisting in the development of training materials Working closely with development teams to enhance system performance Travelling to client sites when required Highly Advantageous: Experience in the healthcare industry Experience with practice management or clinical software systems Experience deploying medical or clinical applications SaaS platform experience Medical, allied health, or nursing background What We're Looking For (Non‑Negotiable): Fluent English (written and spoken) Proven experience in 1st and 2nd line technical support Strong troubleshooting and problem‑solving skills Experience with system configuration and deployment Ability to lead and mentor a small team Confident and professional in client‑facing environments Willingness to travel to client sites Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on or call him on to discuss this and other opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website for more great positions. Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! #J-18808-Ljbffr