Overview Snow Queen Winter Management, one of Vancouver’s largest winter service providers, is seeking Ground Crew Coordinators to join our team. This seasonal contractor position provides a great opportunity for individuals looking for a dynamic position during the winter season. We are currently hiring 4 people for this position. Things to Note Hours will fluctuate weekly from 7 hours min. to roughly 50 hours when there is a weather event. You must be available from 5:30PM – 7:30PM daily plus on-call 24/7 before, after, and during snow storms between Nov 1 and Mar 31. On-call shifts are often overnight and can be over 12 hours. Training is October 15th to the 18th during the day. A candidate is required to have a winter-ready vehicle and a Class 5 license in order to get to and from the office during snow storms and to travel to our clients’ sites across the Lower Mainland as needed. Rate: $25/hr Role Summary As a Ground Crew Coordinator, you will be directing and managing our snow clearing teams both from our office using our proprietary software and on-site as needed. This position reports directly to the Director of Operations. Responsibilities Tactical & strategic planning Calling and preparing ground crews for upcoming storms Supporting teams on-site to ensure all operational duties are fulfilled Problem solving to ensure success and reduce liability exposure Using proprietary software to dispatch teams Documenting & entering vital information into our software Reviewing completed work and ensuring that standard operating procedure and timelines are followed Handling ground crew communications during a snowstorm Investigating misconduct and data discrepancies within the software Assessing properties and service aerials for hazards, operational instructions, and requesting changes to service scope if necessary Completing on-site assessments/inspections and directing crews on site if needed Provide on-site snow clearing or salting if needed Ideal Candidate’s Skills & Qualities Reliable Organized Able to work independently Process-oriented Strong time management Strategic planner Proactive Enjoys problem-solving Able to multitask and manage multiple timelines Comfortable with interacting with a variety of people Ability to adapt to changing priorities and work well under pressure Excellent interpersonal skills in key areas (verbal and non-verbal communication, listening, negotiation, problem-solving, decision-making, assertiveness, personal management & self awareness) Highly proficient in English; bilingual is an asset Technologically proficient Enjoys technology, innovation and learning proprietary software Enjoys the outdoors and driving in winter weather Familiarity with the general geography & areas of the Lower Mainland Desired Experience Experience in using Google Workspace & Basecamp Operations Management Dispatch Support Schedule 8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift On call Weekends as needed Application Question(s) Do you have a valid Class 5 driver’s license and a winter-ready vehicle? These are requirements for this position. #J-18808-Ljbffr