Front Desk Coordinator Back-up Somatologist needed in Hyde Park. They serve as the first point of contact in a healthcare facility, performing a wide range of administrative and clerical tasks to ensure the smooth operation of the practice. Therapist to support treatment delivery and guest experience within our luxury wellness and medical-integrated environment. REQUIREMENTS: Beauty / Somatologist Diploma 2 - 6 years of working experience in a busy Spa/ Medical Practice/ Clinic is ADVANTAGEOUS Systems EXPERIENCE Chi-Desk. Qualified in Aromatherapy & Body Massage Therapy. Foundational understanding of Anatomy and Wellness principles. Strong eagerness to grow in a medical-integrated spa environment. Professional, polished, well-presented and client-focused. KEY RESPONSIBILITIES Perform Facial, Body and Aromatherapy treatments as trained. Assist with Medical Massage and Wellness Therapies under guidance. Support Senior Therapists and Doctors within the wellness centre. Maintain hygiene, setup and room standards in compliance with medical OHS. Recommend basic aftercare, home care, and retail products. Assist during spa events, launches and wellness days. Ensure accurate treatment notes and client care follow-through. PATIENT & VISITOR INTERACTION Welcome and greet patients and visitors professionally and warmly. Answer phones, transfer calls, and respond to inquiries in person, by phone, and through written communications. Help patients with administrative and scheduling questions. Assist patients with the intake process and manage patient check-in and check-out. Communicate with insurance companies regarding billing and claims. Handle patient payments and provide receipts. ADMINISTRATIVE & CLERICAL TASKS Schedule appointments, coordinate follow-ups, and manage cancellations. Maintain accurate and up-to-date patient records and files. Handle and distribute incoming mail, correspondence, and deliveries. Process prescriptions and other medical documents. Maintain office inventory by ordering and stocking supplies. COMMUNICATION & COORDINATION Notify healthcare providers of patient arrivals. Facilitate communication between patients, providers, and other staff. Relay messages and information to doctors, nurses, and other staff.