Team Leader - Outbound - Bellville, South Africa Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. We promise employees role clarity, coaching and mentoring, professional development and a structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Role Purpose Lead and direct the telesales team to achieve high sales and excellent client patronage, ensuring excellent call quality and sales delivery records. The role directs the telesales team as they contact customers via telephone to make sales transactions and support field sales. It also includes administrative duties, with a rotating shift schedule to accommodate a Monday – Sunday work week. Responsibilities Deliver success against KPI targets and plans through effective management of people. Create a positive learning environment that empowers and develops Lead Associates, Senior Associates, and Associates. Act as a role model, participating in achieving wider contact centre objectives to deliver first‑class customer service. Understand team engagement implications and link them to attrition and absenteeism reduction strategies. Facilitate direct sales by managing team members and encouraging them to make sales. Interact closely with other team members to ensure progress updates and maximum results. Build good relationships with team members and motivate them to perform at their best. Coach team members on best practices to boost their skills. Experience Required Minimum 12 months experience as a sales team leader (essential). Previous proven leadership/supervisory experience (essential). Qualifications and Accreditation: Matric or equivalent. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr