Yes Opportunity - Contact Centre Agent - Cape Town Western Cape, South Africa Job Description Enter the job market and get a life-changing first working experience in our exciting retail Call Centre environment. Eligibility Criteria Aged between 18 to 29 years old Matric (Preferable) Available and willing to work a fixed term 12 month contract Should not have been employed permanently with a single employer continuously for more than 1 year Should not be studying full time in the year of employment (July 2026 - June 2027) Should not have participated or been registered on the YES programme before Transportation for the applicants own account (if applicable) Responsibilities Being an ambassador for our brand and offering amazing Customer experience. Exceed Customer expectations by identifying and providing them with the best possible solutions. Actively keeping track of sales performance against target. Qualifications Grade 12 (Matric) Skills Passionate about people. Target driven and experience focused. Being an ambassador for our brand and offering amazing Customer experience. Exceed Customer expectations by identifying and providing them with the best possible solutions. Actively keeping track of sales performance against target. Selling a diverse product range and keeping up to date with the latest décor and fashion trends. Searching out opportunities for making new sales. Assist with replenishing of stock to ensure the store is ready for our customers at all times. Competencies and Behaviours for Success Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Effectively building formal and informal relationship networks inside and outside the organization. Building strong customer relationships and delivering customer-centric solutions. Making good and timely decisions that keep the organization moving forward. Anticipating and adopting innovations in business‑building digital and technology applications. Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Good verbal/ written communication skills and good organisational skills. Strong organizational and planning skills. The ability to multi‑task in a fast‑paced environment. The ability to work independently. The ability to take initiative. A high level of attention to detail. Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. #J-18808-Ljbffr