Role Purpose Effectively execute retirement fund administration in alignment with business, legislative, and industry requirements to enhance the overall client experience. Requirements Grade 12 (Matric) 6–8 years’ experience in Employee Benefits Strong knowledge of Life Insurance products, Pension Funds Act, and related legislation Experience with retirement fund processing, contributions, and claims 1–2 years’ leadership or coaching experience (advantageous) Understanding of Treating Customers Fairly (TCF) principles Duties and Responsibilities The Incumbent will be co-responsible for the following: CLIENT SERVICE & ADMINISTRATION Resolve escalated claims and complex member/employer queries promptly. Support accurate and timely processing of contributions and claims. Respond to client and stakeholder queries with factual, clear feedback. Deliver on service level agreements to meet client expectations. Support Administrators with day-to-day operations and problem-solving. COMPLIANCE & PROCESS Ensure compliance with Pension Funds Act (S13A & S37) and Treating Customers Fairly (TCF) principles. Perform quality control checks and authorise benefit and claim payments. Ensure operational and risk controls are adhered to in daily activities. Assist with audit file preparation and resolution of audit queries. Support accurate reconciliations and transactional reviews. COLLABORATION, STAKEHOLDER ENGAGEMENT & COACHING Coach and guide Administrators to build technical knowledge and improve output quality. Assist the Administration Manager with oversight and act as delegate when required. Build and maintain collaborative relationships with internal and external stakeholders. Participate in team and stakeholder meetings, offering input to improve service. Ensure that knowledge and insights are shared within the team for better execution. INNOVATION & DEVELOPMENT Contribute to continuous improvement by sharing and implementing ideas. Support a culture of innovation, learning, and agility within the team. Stay updated on industry, legislative, and system changes relevant to the role. Participate in and influence positive change initiatives. Take ownership of personal development and skills enhancement #J-18808-Ljbffr