WNS Global Services in Cape Town seeks a Workforce Management Leader with extensive experience in BPO. This role involves leading volume forecasting, managing client SLAs, and driving continuous improvement initiatives while overseeing a team of WFM professionals. The ideal candidate must have a Bachelor's degree, 10-15 years in the BPO industry, and at least 5 years in WFM leadership roles across multiple programs. This leadership position offers the opportunity to influence workforce strategy significantly. #J-18808-Ljbffr
Wfm Group Lead — Ai Forecasting & Workforce Strategy
WNS GLOBAL SERVICES
cape town, cape town
Published 3 days ago
Report job