We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment. This initiative requires the creation of new retail‑specific workforce management process designs rather than reusing distribution centre models, due to the unique complexities in retail forecasting, scheduling rules, task/workload drivers, leave structures, time capture, and pay rules. The successful candidate will define future‑state operating processes and controls that can be configured into an enterprise WFM platform (UKG) and successfully adopted across retail stores. Key Responsibilities Business Process Design Develop end‑to‑end As‑Is and To‑Be process maps for Retail Workforce Management using BPMN or equivalent methodologies Design practical future‑state operating models including roles, responsibilities, RACI frameworks, approvals, and exception management Establish process controls, audit checkpoints, and compliance mechanisms Requirements Management Create clear business rules and detailed requirements documentation for: Scheduling Time and Attendance Leave Management Pay Rules Translate operational business requirements into configuration‑ready functional specifications Support testing preparation and validation activities Stakeholder Engagement Facilitate workshops with: Store Operations HR Payroll Workforce Planning teams Operational stakeholders Gather current operational realities and align future process designs to business needs Drive standardisation and decision‑making across multiple business units Process Governance & Risk Management Identify operational and process risks that may impact payroll accuracy and compliance Design mitigations and control frameworks to reduce operational and compliance risk Support change impact assessment and rollout readiness planning Collaboration with Technology Teams Partner with IT teams, project teams, and vendors to align business processes with UKG platform capabilities Ensure process design supports enterprise WFM system configuration and implementation Requirements Required Skills & Experience (Must Have) 8+ years’ experience in Business Process Management , Operating Model Design, or Senior Business Analysis Strong retail operations experience Deep knowledge of Workforce Management (WFM), including: Forecasting models Scheduling frameworks Shift design Time and attendance Leave management Payroll rules Exception handling Strong workshop facilitation and stakeholder management skills Experience in process standardisation and optimisation Strong business process modelling skills (BPMN or equivalent) Advantageous (Nice to Have) Experience with UKG / Kronos Workforce Central implementations Experience with enterprise WFM suites Lean Six Sigma certification or experience Service design experience Change impact assessment experience #J-18808-Ljbffr