Responsibilities Contribute to the development of the organisation’s multi-year learning and development strategy and lead its implementation to ensure alignment with organisational goals and workforce planning priorities; Conduct learning and skills needs analyses in partnership with business leaders to identify capability gaps, future workforce requirements, and priority development areas; Ensure learning programmes address actual business and skills gaps, training investments are targeted and measurable, and all L&D strategies remain aligned with workforce planning and organisational goals; Partner with business to translate analysis outcomes into relevant, impactful, and sustainable training initiatives; Promote and embed a culture of learning, innovation, and knowledge sharing; Build and maintain a skills database for all employees in the business; Create SOPs & provide input into policies to drive standardisation and compliance throughout the organisation; Design, source, and deliver soft skills training programmes, leadership development initiatives, and talent development interventions; Oversee the scheduling, facilitation, and delivery of learning activities to ensure minimal operational disruption; Manage quality assurance processes to ensure training meets internal standards and industry best practices; Monitor and manage L&D budgets, ensuring cost-effectiveness and return on investment; Establish and monitor learning metrics to measure programme effectiveness; Produce reports for leadership on training uptake, engagement, and outcomes, with recommendations for improvement; Analyse feedback and data to continuously refine learning strategies and content; Lead, mentor, and develop the internal L&D team to ensure high performance and professional growth; Provide clear direction and set measurable goals that align with overall business needs; Foster a collaborative, high-performance culture that encourages teamwork and productivity; Build strong relationships with internal stakeholders to ensure learning solutions address business needs; Collaborate with external training providers, managing contracts, service delivery, and quality control; Promote learning and development programmes and initiatives; Engage with management to identify improvement opportunities for the department; Proactively communicate changes to stakeholders i.e. policy and procedure changes; Manage the Learning Management System (LMS), ensuring content relevance, accessibility, and user engagement; Communicate learning opportunities and success stories to enhance participation and visibility; Introduce and integrate innovative learning technologies and blended learning methods; Explore AI-driven and data-informed learning solutions to improve personalisation and learning impact; Ensure all Learning and Development records, training documentation, and compliance evidence are accurately maintained and audit-ready at all times, while actively managing and participating in relevant internal and external audit processes; Prepare and submit Learning and Development reports within agreed timelines and reporting standards; Maintain accurate reporting dashboards and records relating to training, audit outcomes, and statutory learning requirements; Support internal and external audits by coordinating required documentation, evidence, and stakeholder engagement; Drive continuous improvement initiatives to strengthen Learning and Development audit processes, reporting practices, and compliance standards; Qualifications Strong understanding of adult learning principles, instructional design, and learning evaluation models; Good knowledge of Learning Management Systems (LMS), including system implementation, user administration, training records management, and reporting; Grade 12 or Equivalent (Essential); Bachelor’s degree in Human Resources, Organisational Development, Industrial Psychology, or related field (Essential); Minimum of 10 years relevant experience, with at least 3 years in a managerial role (Essential); Proven track record in designing and delivering impactful soft skills and leadership programmes (Essential); Experience with learning technologies, LMS management, and blended learning approaches (Essential); Proficient in the use of MS Office (Excel, Word, Outlook and PowerPoint); The use of modern digital platforms and AI‑enabled productivity applications is essential; Strong communication and facilitation skills; Excellent stakeholder engagement and influencing skills; Data‑driven decision‑making, innovation and adaptability in learning solutions; Strong interpersonal skills; People management skills; Personal Attributes Professional; High integrity; Adaptable and flexible; Open to learning and self‑improvement; Takes initiative; High emotional intelligence; Preference will be given to members of under‑represented designated groups. #J-18808-Ljbffr