Hire Resolve's client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist who is a tech‑savvy problem‑solver with a passion for motorcycles and a knack for providing exceptional support to join their team in Somerset West. Responsibilities Providing outstanding technical product support to our diverse customer base. Identifying and reporting on customer support trends to drive product enhancements. Contributing to the improvement of our support delivery services and exploring new methodologies. Assisting with fleet maintenance (motorcycles). Managing and maintaining office technical infrastructure. Testing software to ensure optimal performance. Managing the company's online presence and contributions on technical forums. Minimum Requirements Customer Support: 3-4 years Information Technology Infrastructure Library (ITIL): 3-4 years Technical Hardware: 3-4 years Diagnostic Analysis of Software/Hardware Failures: 3-4 years Tertiary qualification in a technical field. Motorcycle driver's license. Minimum of 3 years of technical customer support experience. Proven experience with software testing. Proficiency with diagnostic tools. Strong understanding of relevant technical product knowledge. Excellent knowledge of various desktop and mobile operating systems. Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices. Good understanding of software and its interfaces with IT systems and other software. Some firmware knowledge would be a significant advantage. Proficient with Microsoft Office Suite and experience with SAGE. Strong planning & organizing skills. Excellent problem-solving abilities. Exceptional written and verbal communication skills. A clear aptitude for and understanding of vehicle-related diagnostic and other technical hardware and software. Ability to rapidly learn new technical information . Benefits Competitive salary based on experience. #J-18808-Ljbffr