About the Job (System Sup – External Applications Only) To manage and supervise all relevant Point of Sale (POS) transactions ensuring total customer satisfaction. Handle all cash office and banking processes and related POS administrative functions. Requirements Grade 12 plus 5 years related experience or minimum 10 years’ work related experience Ability to communicate in English and the dominant language spoken in the geographical area where the position is available Above average numeric skills Proven ability to provide exceptional Customer service Proven ability to work under pressure Must be computer literate Previous cashier experience Key Performance Area Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently Be willing to assist customers with their needs through clear and effective communication Assist the customers with requests, queries and complaints and resolve or elevate to management Offer fast, friendly, and efficient service to all customers Control and ensure the availability of stationary and consumables, within the store Cash Handling and Banking Controlling of store floats (petty cash, till floats, change floats) Change ordering and dispensing Balancing and recording of petty cash expenses and vouchers in the petty cash ledger Processing back office transactions and cashing up of cashiers and the back office till (e.g. bulk deposits, special deposits, charge cards, loyalty cards, and returns) Ensure that all returns are valid and done correctly Cash clearance to be actioned and queries resolved Ensure pick‑ups are done timely Carry out end‑of‑day sessions on all POS terminals Daily cash up of all POS terminals including the back office terminal Ensure second cashbuild designated employee to be present with CIT money collection Ensure daily takings are collected by the CIT company Ready for Business Ensure ready‑for‑business processes implemented Ensure the cashiers maintain their area of responsibility Ensure the cash office is neat and tidy at all times Only cash‑office related documentation within the cash office and that all documentation is filed neatly and all filing is up to date People Management Ensure that all cashiers are present and available in their area of responsibility in order to assist customers and perform all other responsibilities Ensure cashiers have a trained backup available Ensure cashiers execute their daily duties (ready for business and beyond my control checklists) Ensure scheduling of subordinates is done on time Take responsibility of product knowledge training to cashiers as per store manager agreement Scheduling and supervising of all POS employees (leave, time off, day off) Monitor and evaluate performance of subordinates Ensure all cashiers comply with the company dress code Safety (OHSA) Requirements Ensure that safety standards are adhered to Security Awareness Be aware of any suspicious people and/or activities in the store and outside Password security Ensure that the cash office is secured Ensure that the cash office door is always locked when pick‑ups, cash‑ups and cash in transit (CIT) collections are done Ensure till pick‑ups are done within the set parameters No unauthorised persons allowed in the cash office Safe keys are locked away and in safe custody No rations, stock, and unrelated documentation kept in the cash office Values Integrity Comply with generally accepted standards in activities related to the position Keep promises Create realistic expectations Be sincere Handle sensitive information carefully Show awareness of values, indicate when boundaries are crossed Accuracy Effectively handle detailed information and consistently attend to details Work in an orderly fashion Ensure matters are handled in an orderly and accurate manner from start to finish Prevent mistakes Invest energy in checking work for mistakes Client Focus Identify and actively respond to clients’ wishes and needs Deal with clients in a friendly manner Show involvement in the client’s problem Make clients feel welcome Approach the client’s question with a can‑do mentality Personal Development Be aware of one’s own strengths and weaknesses and consciously work on personal development Be focused on self‑broadening and/or gaining more in-depth knowledge Follow relevant training programmes and/or look for opportunities to gain experience Seek and use opportunities for personal development Ask for feedback to learn #J-18808-Ljbffr