Core Outputs Ensure seamless client support by meeting or exceeding service-level objectives. Provide mentorship and technical guidance to team members, fostering growth and knowledge sharing. Lead development initiatives related to: New client requirements System enhancements and process automation Innovation requests Scripting and infrastructure as code (IaC) Identify skill gaps within the team and coordinate training initiatives to address them. Conduct regular assessments of DevOps processes, implementing improvements where necessary. Deliver structured monthly reports covering team performance, client concerns, and project progress. Ensure adherence to best practices in CI/CD and infrastructure automation. Build solutions and solve problems for clients. Essential Strong understanding of CI/CD pipelines, Ansible, Docker, and infrastructure automation. Proficiency in scripting and development: NodeJS, Perl, Bash, Python, PHP. Version control and collaboration: Git, Jira. Configuration management and deployment: Ansible, Terraform. Strong networking knowledge: Cisco (CCNA), Mikrotik, Networking+. Experience with SQL/NoSQL databases and API development (REST, JSON, XML, YAML). Desirable Certifications in Linux (RHCE), Windows (MCSE), Security+, or VMware. Experience in front‑end technologies: VueJS, HTML, CSS. Knowledge of open‑source technologies and container orchestration. Behavioural Competencies High degree of aptitude in the IT environment. Passion for technology. Entrepreneurial initiative (self‑starter). Excellent client relationship building skills. Strong customer service orientation. Attention to detail. Good analytical, problem solving, and report writing skills. Strong team orientation. Excellent presentation and communication skills. High level of professionalism and ownership in task execution. Strong influencing and relationship building skills. Ability to work independently and under pressure. Strong analytical and problem‑solving skills. Willingness to learn. Show good judgement in all decisions to ensure sustainability. Ability to influence and build strong relationships with stakeholders. Comfortable working in high‑pressure environments. Team‑oriented but also capable of working independently. Demonstrates good judgement and decision‑making skills. #J-18808-Ljbffr