Duties Program Development: Design and deliver training initiatives covering service standards, technical skills, compliance, and safety. Onboarding & Training: Conduct new hire inductions and ongoing skills workshops for all departments. Performance Evaluation: Monitor staff performance, evaluate training effectiveness, and identify skill gaps. Leadership Coaching: Mentor team leaders to support employee career growth and improve service quality. Operational Standards: Ensure compliance with company procedures, health, safety, and brand standards. Content Creation: Develop manuals, presentations, and digital, multimedia training aids. Reporting & Strategy: Measure KPIs like guest satisfaction and staff retention to refine training initiatives. Requirements A degree in Hospitality Management, Human Resources, or related field. Proven experience in hospitality training, with a strong background in food & beverage, front office and luxury operations. Exceptional communication, interpersonal, presentation, and leadership abilities. Knowledge of training software, LMS, and property management systems (PMS). Standard Operating Procedures (SOPs), grooming, and cross-cultural communication skills. #J-18808-Ljbffr
Hospitality Training Manager
CRAVEN COTTAGE CC
Remote, Remote
Published 10 days ago
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