Call Center Manager - Automotive Reporting to: Managing Director Location: CenturionDuties and Responsibilities: Lead and manage the automotive customer service team Handle escalated customer complaints and service issues Monitor call center KPIs and ensure compliance with standards Analyze customer feedback to enhance service quality Collaborate with stakeholders to resolve customer concerns Prepare operational reports and conduct training sessions Implement process improvements for efficiency and customer experience Manage workforce planning, scheduling, and performance Requirements: Degree or Diploma in Business Management or related field 3-7 years of experience in call center management Automotive industry experience preferred Strong leadership, communication, and problem-solving skills Proficiency in CRM and call center systems If you have a customer-centric mindset and can effectively manage a fast-paced call center environment, we would like to hear from you.
Call Center Manager - Automotive
SYDSEN
centurion, centurion
Published 4 days ago
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