Qualifications and experience required Minimum 2 -3 years Housekeeping Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment; Budget & Stock Control Experience Room Division or Front of House Experience - a plus; Hospitality and Service training experience - a plus; Leadership Strong leadership & mentoring skills - Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards; Make the team feel valued in order for them to assist you to drive the department; Strong management skills; Problem solving skills; Personality Excellent communication and interpersonal skills (listening skills, verbal communication etc); Positive attitude, Self-motivated, Confident; Sense of humour; Sense of adventure; Specific Job Skills Strong People skills; Strong guest focus to ensure guest expectations are exceeded; Flexibility – adapt successfully to changing situations and environments; Attention to detail; Proactive person with well-developed concept of the importance of providing a world-class guest experience; Ability to work under pressure and to tight deadlines; High energy levels & drive to get things done; Planning & organizing; An appreciation of other cultures; Introduce new ideas that will enhance the department and its activities; Computer Skills Computer literate Literacy and Numeracy Fluent in English (speak, read and write); Excellent literacy skills (writing of emails, viewing web pages; Team Player Ability Flexibility; Strong time-management skills; Demonstrable team member qualities; #J-18808-Ljbffr