Purpose of the role Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base. Job Responsibilities Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Southern Africa Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Screening equipment. Cooperate closely with the Sales team or directly with the customer to promote Crushing & Screening Solutions equipment and Aftermarket sales. Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity. Identifies current and future/potential customer service requirements by establishing personal rapport with them and other people in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests. Contributes to team effort by accomplishing related results as needed. Works towards achieving set KPI’s, for both the Customers and Sandvik. Providing relevant information to Crushing & Screening Solutions installed base in the Region to the Regional teams and to ensure accurate installed base information is maintained in the database. Accept and perform tasks delegated by SRP Management as deemed necessary. Stay up to date with new and upgrades of Weighing & Screening equipment. Prioritize & follow scheduled service/maintenance plan Identify outstanding work Verify resources Complete work orders & feedback to Clients Report all deviations and/or damage to Client & Manager Address all complaints & suggestions referring to machine Visual inspections with operators Perform needs analysis Complete & administer all time histories Prioritize maintenance to be done Perform daily services Identify service/ maintenance to be done from work order Inspect & test machine Identify faults & follow checklist Perform maintenance/ service as identified and requested Capture & record shift hour meters if needed Complete work order Update internal business system CRM (Salesforce) Report any deviations and/or damage Tag & deliver components to stores for repairs Recommend spare parts to customers & supply required quotes Create learning opportunities for In-training Apprentices Qualifications & Experience Requirements Grade 12 Certificate Diploma in Mechanical Engineering or other related engineering field or N6 - Millwright +5 years' work experience in Minning or Construction environment Other Requirements & Competencies Good understanding of the importance of customer services & Visits Be able to work on the following but not limited to Linear Screens, Feeders, PLCs, weigh feeders, magnetic feeders, Belt Weighers, Bin, Corrolos, Apron Feeders, Upgrades on Weighing equipment, Installations, Calibrations on Weighing equipment, Load Cells, TLOs (advantageous), FAT test, Follow through ability, results orientated and ability to function with tight deadlines. Ability to work in a matrix organization environment. Listening and logic interpretation Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders. Must be flexible and self-reliant, Ability to function independently with minimal supervision as well as collaborate effectively as part of a team. Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously. High proficiency in MS Office. Surface and underground practical work experience in Crushing and Screening (advantageous) Valid passport, and willing and able to travel to customer sites in Africa Available to travel at short notice as per customers’ or Sandvik’s requests/requirements. Be prepared to work Standbys. There might be a need to assist other territories within Africa for extended periods Required to support technicians, other team members and customers after hours. Valid driver’s license with no endorsements What is in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Application Deadline: 08 June 2026. We are evaluating candidates continuously. About us Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. #J-18808-Ljbffr