Home to the Big 5,this esteemed safari lodge is seeking a polished and guest-focused Guest Relations Officer to ensure every guest receives a warm, seamless, and memorable experience throughout their stay. The successful candidate will be passionate about hospitality, attentive to detail, and confident in delivering exceptional service in a high-end environment.Candidate Responsibilities:Work with an assistant or Lodge Manager to provide support in the daily operations of a lodge Housekeeping checks done according to set standards Supervising restaurants functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards Making sure meal standards are adhered to before meals leave the kitchen Checking guests in and out, and taking care of guests requests during their stay Act on guests requests for additional services and supplies Liaise with senior lodge management to report anomalies, variances and new ideas for improvements Assist with Stock Counts and Weekly and Monthly Reports Core Criteria:Hotel Management Diploma/Certificate or equivalent Minimum of 1-2 years working experience in Front of House or similar position at a 5-star lodge establishment English - Well Spoken and Presentable Customer Focused Computer literate on MS office (intermediate level excel) knowledge of LIGHTSPEED, SAGE EVOLUTION and PROTEL Good guest relations with knowledge of Hosting/Butler skills Drivers Licence preferred Contributing to team success An eye for detail and good common sense Good knowledge of Food & Beverage Service, Housekeeping & Front Office This is a live-in positionWork Cycle 21/7 days