Overview Our client is seeking a skilledSupport Technician - 4 MonthContract ExperienceMinimum 3 years of desktop support experience (Microsoft Windows) Technical SkillsProficiency in Edge and Chrome browsers General printer and peripheral skills and knowledge Excellent troubleshooting skills Communication SkillsGood communicator with stakeholders (onsite store staff, Team Leader, IT vendor, WFS IT team/Project war room) TasksTechnical resources needed for:New printer rollout (Zebra) Originations platform upgrade (browser-based) Implementation of new signature pad process Travel Requirements VehicleOwn, reliable vehicle preferred Ability to use Uber (with reimbursement claim) On-Site PresenceMust be able to be on-site at one or more stores per day Petrol/Uber reimbursement included in the proposal Tools Provided EquipmentWFS will issue a laptop with email and Teams functionality 4G/LTE SIM card provided Responsibilities Assist with issues post-new printer installation (our support vendor will perform the actual printer installation) Assist the store in switching over to the web-based Fico Origination platform (be the ears and eyes on the ground and provide feedback/escalate to the remote war site room that will run for the duration of the rollout) Assist in switching over to the new signature pad process (PDF, local software, drivers) existing Wacom signature pads will not be changed, just the software Troubleshoot computer issues related to the printing of store/credit cards Troubleshoot issues related to signature pads Guidance/instructions will be provided by the WFS IT team; specific knowledge of the card printer, Origination platform, and signature pads is not required #J-18808-Ljbffr