Step into a role that combines operational leadership with commercial growth. Join a fast-paced environment where customer service, operational excellence, and business development work hand in hand. This role is responsible for driving new business opportunities while overseeing the day-to-day operations of a toilet hire division. You will manage client relationships, support operational teams, monitor performance, and ensure high standards of service delivery and compliance. The successful candidate will balance sales growth with operational efficiency while maintaining strong stakeholder relationships across the region. Our client is an established services business operating within facilities and hygiene solutions, with a strong focus on customer experience and operational reliability. What You’ll Do Drive business development and identify new sales opportunities Build and maintain relationships with clients and stakeholders Oversee day-to-day operational activities and scheduling Monitor operational performance and customer satisfaction Lead and support operational staff to achieve service excellence Analyse market trends and competitor activity Ensure compliance with health, safety, and operational standards Track KPIs and contribute to commercial growth initiatives What You Bring Qualification in Business, Marketing, or related field Experience in business development and operations management Strong sales and negotiation skills Excellent communication and relationship management ability Operational leadership experience within services or facilities environments Proficiency in MS Office and CRM systems Valid driver’s licence and own vehicle What Success Looks Like Growth in new contracts and client retention Efficient and compliant operational delivery High levels of customer satisfaction Strong team performance and service standards Sustainable regional business growth