We're looking for a Snr Tier 2 Support Technician to join our Managed IT Services team in our Somerset West office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals, who can support customers using remote technologies in office. Key Skills MS Windows, Office & MS 365 (snr level) Desktop & laptop hardware troubleshooting Active directory (in‑prem), Mimecast, antivirus solutions Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN) Experience with tools such as Atera, Sage, Acronis Responsibilities Act as a Tier 2 escalation point Resolve incidents within SLA using a service desk system Produce clear SOPs and work instructions Support users remotely with occasional onsite work Requirements 3‑5 years IT support experience (MSP preferred) Strong communication & documentation skills Valid driver's license Why Join COS – Part of the First Technology Group Exposure to a wide variety of technologies and industries Opportunities for skills development and certification Long‑term career growth in a stable company #J-18808-Ljbffr
I.t Support Technician
FIRST TECHNOLOGY PTY LTD
cape town, cape town
Published 17 days ago
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