Skyhigh Global is hiring an experienced Operations Manager to lead and manage call center operations. This role requires a strong leader who can drive performance, manage teams, and ensure operational excellence. The ideal candidate will have proven experience managing call center campaigns end-to-end, improving performance, and maintaining strong client relationships. This is an opportunity to join a fast-growing organization and lead high-impact operations in a performance-driven environment. Key Responsibilities Manage call center campaigns end-to-end Lead and manage team leaders and agents Monitor performance against KPIs and SLAs Conduct daily, weekly, and monthly reporting Identify performance gaps and implement improvement plans Manage workforce planning and headcount requirements Work closely with Quality Assurance and Real-Time teams Maintain strong client and stakeholder relationships Ensure operational efficiency and productivity Drive continuous improvement across campaigns Requirements Minimum 2 years’ experience in a call center management role Proven leadership and team management skills Strong reporting and analytical skills Experience managing KPIs, SLAs, and targets Workforce management experience Strong communication and stakeholder management skills Problem-solving and decision-making ability Ability to work in a fast-paced, target-driven environment What We Offer Growth opportunity Professional work environment Performance-driven culture Career development opportunities #J-18808-Ljbffr