Senior Implementation Consultant Department: Operations Employment Type: Permanent - Full Time Location: Johannesburg Reporting To: Implementations Manager Description We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilization of our products. Your expertise will play a crucial part in enhancing client satisfaction. Key Responsibilities Migration Responsibilities Lead migrations of Accounting Entity Management and related software Understand software functionality within migration scope Interview clients to assess migration and operational requirements Analyze and map legacy financial and non-financial data Extract, reconcile, convert, and import client data Test data integrity with clients and conduct functional tool testing Assist clients with remote testing and issue resolution Project Management & Communication Create and manage project plans, timelines, and milestones Track and communicate project progress via Monday.com and Zendesk Attend client meetings to discuss progress and deliverables Manage multiple calendars and deadlines Ensure completion of project-related documentation and admin Client Support & Collaboration Configure software based on client needs Support clients with post-migration queries and successful go-live Handover firms to support team after launch Provide documented client feedback to product management Act as a product expert and assist internal teams when needed General Responsibilities Execute company strategy as defined by executive management Ensure timely and successful project launches Continuously improve implementation processes Skills, Knowledge & Expertise 4-5 years supporting Implementation Consultants with migrations Knowledge of software functionality within migration scope Proficient in MS Office Knowledge of Backoffice Accounting Strong organizational skills and attention to detail Solid understanding of accounting fundamentals Self-motivated, quick learner, team-oriented Positive attitude with strong written and verbal communication Skilled in writing professional emails and leading meetings Able to manage multiple priorities and stay organized Capable of executing delegated project tasks Experienced in managing calendars and deadlines Committed to exceptional customer service University or college degree Job Benefits At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process Do you share our DNA? We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together #DDhp #J-18808-Ljbffr