We’re hiring: Operations & Admin Coordinator — Blackbook Property Cape Town | Full-time | On-site + field Blackbook Property is a new luxury short-term rental agency managing premium homes across the Atlantic Seaboard and Cape Town CBD. Our tagline is Forever Yours — and we mean it for our owners, our guests, and our team. What you’ll do Coordinate check‑ins, check‑outs, and guest communication across Airbnb, Booking.com, Vrbo, and our direct channel Manage cleaning teams, linen service, and maintenance suppliers — scheduling, quality checks, invoicing Handle guest queries via WhatsApp, email, and phone with a calm, professional tone Oversee property readiness before every arrival — no detail missed Support owner reporting, monthly statements, and portfolio admin Keep our property management system (Hospitable) updated and accurate Manage damage deposits, guest screening, and incident reports Support social media scheduling and content coordination What you bring 2+ years in hospitality, property management, VA, or high-volume admin Obsessive attention to detail and strong written communication Comfort juggling multiple systems and switching contexts fast Calm under pressure — guests sometimes arrive at 11pm with questions A driver’s licence and your own transport (non‑negotiable for property visits) Tech‑literate — you can learn new software quickly (Hospitable, Turno, PriceLabs) Based in Cape Town with flexibility for occasional evening or weekend issue‑resolution Hospitality or luxury service background What we offer A front‑row seat at building a premium brand from day one Exposure to high‑end property, investors, and international clientele Clear growth path as the portfolio scales Modern tools, clear SOPs, and a founding team that actually supports you #J-18808-Ljbffr