Be the first port of call for support via phone, email, and chat Troubleshoot and resolve client issues from start to finish Take full ownership of support tickets (no hand-offs; your journey to solve) Guide clients through system functionality and basic training Spot recurring issues and share insights with the team Escalate more complex challenges while maintaining strong client relationships Work closely with internal teams to keep everything running like a well-planned itinerary Participate in a rotational after-hours support schedule (paid overtime) Skills & Experience: Matric (non-negotiable) Proven experience in the hospitality industry (non-negotiable) Familiarity with reservation systems or hospitality software Strong communication skills - able to assist both technical and non-technical users Excellent problem-solving ability and a "figure-it-out" mindset Ability to stay calm under pressure and handle challenging clients Ready to Take the Next Step?Connect with us on
Support Consultant
COMMUNICATE RECRUITMENT
cape winelands: boland, cape winelands: boland
Published 4 days ago
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