Duties: Maintain a positive attitude and friendly demeanourWelcome guests as they arrive and check out guestsManage incoming callsRespond to all guest questions and requestsAccept payments and other administrative dutiesMust be able to prioritize and manage tasks independently, with good planning and organizational skillsProactive, use initiative and creative flair when required Requirements: Matric / Grade 12Diploma or equivalent in Hospitality Management (Beneficial)At least 4 years experience in a similar role, preferably in a high-end safari lodge or hotelExcellent Reception and Front Office controlExcellent customer service skills a must - Including the ability to handle difficult situations with professionalismGood understanding of lodge operationsAttention to detail is crucial for ensuring guest satisfaction and maintaining the lodge's high standardsStrong verbal and written communication skills essential for interacting with guests and staffComputer literate, MS Office Suite, Reservation systems, POS systems, financial systems (Debtors)Strong Financial sense and sound knowledge of procedures Package on offer: Market-related depending on experience and qualificationsAccommodation and laundryWork cycle 3 weeks on, 1 week offAs its in the hospitality industry the ability to work irregular hours, including nights, weekends and holidays15 Days Annual Leave
Front Of House Manager
PHOENIX RECRUITMENT
hoedspruit, hoedspruit
Published 4 days ago
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