Business Delivery Partner (BDP) within Santam Technology Services, based in Gauteng or the Western Cape. The role acts as a trusted advisor to business units, shaping demand and orchestrating technology delivery across multiple providers to support business strategy, governance, and value objectives. ROLLOPURUE As a Business Delivery Partner, you operate within the Business Relationship Management Institute (BRM) framework, acting as the strategic interface between Santam business units and technology delivery teams. The role ensures the effective execution of both strategic and tactical initiatives, translating business needs into impactful, value‑driven technology solutions and orchestrating delivery across a complex, matrixed environment. KEY RESPONSIBILITIES Alignment with Organizational Strategy Ensure IT strategies align with the goals of the organization and Sanlam Group, contributing directly to business success. Ensure a clear understanding of the Business Unit strategy and its alignment with the broader organisational strategy. Drive the delivery of all committed and Business‑as‑Usual (BAU) funded IT initiatives and features prioritized by the Business Unit, SIIC or other relevant governing bodies. Stakeholder Management & Communication Engage with C‑suite executives, business leaders, operational teams and IT teams to align IT strategies with business priorities. Communicate IT roadmaps, risks and opportunities effectively. Facilitate collaboration between cross‑functional teams. Attend assigned Business Unit Executive Committee meetings. Delivery Leadership Translate business goals, challenges and priorities into IT strategies and solutions. Provide leadership in the end‑to‑end delivery of IT solutions, ensuring alignment with business objectives, adherence to budget constraints and identification of cost‑saving opportunities. Drive adoption of emerging technologies such as AI, automation and data analytics to improve business performance. Manage the BU’s SIIC and IT BAU (Run and Enhance) budget through various governance forums. Strengthen cross‑functional collaboration with central IT functions, technical platform owners and key stakeholders to enable seamless integration and efficiency. Facilitate the Operational Level Agreement between STS and the respective Business unit or division supported. Engage with the IT Service Management team to track and analyse ITSM, uptime statistics and other key performance metrics, reporting transparently to supported business units. Partner with IT teams across infrastructure, applications, security and data to enhance service delivery, optimise performance and proactively address business needs. Agile Prioritisation and Portfolio Management Continually align IT initiatives with business priorities through Agile prioritisation and Lean Portfolio Management. Measure effective prioritisation through self‑assessment and peer‑to‑peer feedback. Governance and Communication Hub Act as a communication hub, facilitating effective communication of Agile prioritisation to the assigned business unit and relevant governance bodies. Suggest fit‑for‑purpose governance for strategic and BAU initiatives, including Waterfall, Hybrid or Agile frameworks. Facilitate adherence to IT governance, risk, audit and compliance requirements without assuming direct accountability. Engage with Shared Services such as Legal, Brand and Marketing, Communication Services, Group Sourcing and the Group Risk Office when required. Scaled Agile Delivery In conjunction with the Agile Centre of Excellence and Release Train Engineers (RTE) or other assigned business owners, support scaled agile delivery and track Sprint and Release goals. Track delivery progress against goals and manage risks. Product Owner Organization Development Support development of a functional Product Owner organization within the business unit. Work with assigned Agile Coaches and RTEs to set up support structures for ongoing mentoring for the Product Owners. Measure effectiveness through self‑assessment and peer‑to‑peer feedback. Performance Reporting and Collaboration Report on the business delivery portfolio regularly, collaborating with the Business Unit Executive Committee. Provide input to the CIO report and support business units in reporting on the business value and value realisation of IT investments. Collaborate with the STS Strategy and Enterprise Architecture team and group sourcing on vendor management. Provide vendor performance feedback, support issue escalation and resolution with vendors. Collaborate on matters related to EA, Cloud Risk Assessments and SaaS agreements. Recommend reuse of existing group solutions, prioritising reuse before buy, and buy before build. QUALIFICATIONS AND EXPERIENCES Relevant tertiary IT or business qualification. 10+ years of IT delivery and management experience in complex, matrixed environments. Leadership experience leading cross‑functional teams without direct line authority. Proven C‑level stakeholder management and ability to build trusted relationships with senior business leaders. Strong understanding and application of IT governance principles in regulated industries. Demonstrated ability to contribute to business strategy development and translate business objectives into technology enablers. Experience shaping business cases, defining measurable outcomes and facilitating value realisation. Strong programme and change management experience with ability to orchestrate multiple initiatives. IT and project budgeting and management experience. Experience orchestrating delivery across multiple technology providers (internal and external). ADVANTAGEOUS Experience in short‑term insurance or financial services. Experience in application development, systems implementation and product/solution selection. Technical depth in data, digital, AI or platform technologies. COMPETENCIES Collaboration and teamwork. Client focus. Driving results. Flexibility and adaptability. Cultivates innovation. Interpersonal skills, ability to engage with senior business stakeholders and to coach and mentor peers. Building networks and good relationships. Develop and implement strategy. Relevant technology expertise. Business and commercial acumen. Change leadership. Ability to learn and adapt quickly to changing business demands. Ability to learn and apply new technologies. Navigating complexity. EEO STATEMENTS Santam is committed to diversity, inclusion and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro‑inclusivity and fostering a workplace where everyone can thrive. #J-18808-Ljbffr