Core purpose of the role To identify and satisfy customers' needs by conducting sales and services processes on the counter in order to exceed the customer's experience and expectations whilst ensuring the profitability of the company. Fleet and Counter Product Plannin gEnsure each reservation has an allocated vehicle taking note of customer request sEnsure adequate resources to cover deliveries and collections for the da yEnsure all counter products are made ready for rent and provision is made for additional requests Rental Transaction sFollow the rental process work instructions for the checkout proces sFollow the rental process work instructions for the check in proces sFollow the 6 step sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services Admi nModify rental agreements and capture rental information on Wizard to ensure the rental agreement is accurate for billing purpose sBatch all documentation according to work instruction on a daily basi sEnsure QCEs are completed accuratel yFollow the lost property work instructio nCorrectly complete damage reports and follow the accident, damage and report work instructio nPrint and action all required Wizard reports as per process in Wizard Reports Work Instructio nInvestigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediatel yFile all documents Customer Rental Experienc eFollow the Breakdown and Accidents work instructio nEnsure that the customer is assisted in the event of a requested exchange, vehicle breakdown or thef tConstant communication with customer during the experience and ensure that the customer is satisfied after the experienc eTo provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc Health, Safety and Securit yWorkplace is kept in a neat and hygienic conditio nAll assets are secured according to procedur e(Range: cash, keys, premises, documents, lost property )Be aware of evacuation/fire pla nAll concerns to be raised with Supervisor/Manager .Internal and External Stakeholde rsThe role requires close engagement and collaboration with key internal and external stakeholder s.Internal Stakeholder s All branch staf f.External Stakeholde rsCustomer Academic Qualificatio ns Essentia l: Mat ricCode 08 unendorsed Driver’s Licen se. Work Experi enceEssent ial:Incumbent will be responsible for his / her own transport to and from workShift workMust be well prese ntedMust have the ability to sellPreference will be given to applicants with Operations and/or Wizard experie nce.Van Rental Experience would be advantage ous.This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is underta #J-18808-Ljbffr