As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our German-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and able to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English agents. UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity to prioritize their needs and provide unique solutions to problems. Process both client-generated and internally generated service request tickets within specified delivery times. Administrative support to certify client details and alter any incorrect information within our stakeholders client database. Flexibility to take on additional tasks as directed by Team Leader. Requirements Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment. Position is office-based. Required Language Thresholds German (Level C1/C2) Required Skills Customer Support #J-18808-Ljbffr
German Customer Support
OUTSOURCE-X PTY
somerset west, somerset west
Published 3 days ago
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