The Role This is a client-focussed position responsible for managing and nurturing a portfolio of smaller and non-SLA clients. Your primary goal will be to keep these clients engaged, informed and retained while identifying opportunities to cross-sell, upsell and where applicable, convert non-SLA clients into contracted service agreements.This is not a senior or technical role, but it does require someone who is confident on the phone and in client meetings, organised enough to manage a large number of accounts simultaneously, and commercially aware enough to spot an opportunity when it arises.You will be the consistent point of contact for clients who might otherwise fall through the cracks and your job is to make sure they don't.What You Will Be Doing Proactively reaching out to and maintaining regular contact with a portfolio of assigned clients Building trusted relationships across your client base to drive retention and satisfaction Identifying and acting on cross-sell and upsell opportunities Working to convert non-SLA clients into contracted service agreements Translating service updates and performance into clear, meaningful communication for clients Documenting interactions, actions and follow-ups to ensure nothing slips Flagging at-risk accounts early and implementing retention strategies Collaborating with internal service delivery and technical teams to resolve client issues promptly What We Are Looking For 3+ years of experience in account management, customer success or client relationship management Proven ability to manage multiple client accounts simultaneously Strong communication and relationship-building skills confident, clear and professional Commercially minded with an ability to identify growth and conversion opportunities Organised, proactive and detail-oriented Comfortable working in a fast-paced environment without dropping the ball on any account Experience with CRM or ITSM tools advantageous (ConnectWise, Autotask or similar) Proficient in Microsoft 365 An understanding of IT services or managed services is essential Grade 12 essential; a relevant diploma or degree in Business or IT is advantageous Valid South African driver's licence and own vehicle What Success Looks Like You will know you are doing well when your clients feel looked after, when they stay, when they grow with the company and when those who were using the company on an ad hoc basis are ready to commit to a formal agreement.Location: Rivonia, Sandton fully office-based with minimal travel as requiredIf you are someone who genuinely enjoys building relationships, keeping people informed and finding the opportunity in every conversation, we would love to hear from you.To apply, please submit your CV and a brief cover letter outlining your relevant experience.