Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, 4 Ellis Street To oversee the management Call Centre based claims area nationally, and to ensure that the set key deliverables such as cost containment and customer service levels are met. To ensure the efficient management of outstanding claims and driving the reduction there of. To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles. Qualifications Type of Qualification: First DegreeField of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification Experience Required Minimum of 3 years’ experience in short term insurance. Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role. Minimum of two years management / leadership of an Insurance call centre Broad and sound insurance background on Personal lines Insurance cover and claims. Additional Information Adopting Practical Approaches and Articulating Information Challenging Ideas and Convincing People Directing People Exploring Possibilities and Following Procedures Generating Ideas Banking Process & Procedures Customer Acceptance & Review (Consumer Banking) #J-18808-Ljbffr
Team Leader, Stansure
STANDARD BANK OF SOUTH AFRICA LIMITED
roodepoort, roodepoort
Published 14 days ago
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