About the job Technical Customer Support (Tier 1) We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices. Duties and Responsibilities: Providing technical support to customers via live chat, tickets or by telephone Register, transfer and update domains Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls A basic understanding of CMS', firewalls and databases Requirements Matric certification Experience in technical customer support Previous experience in web hosting or server administration (advantageous) Proficiency in English and good phone etiquette Customer focused and brand awareness Self-motivated and self-disciplined Ability to work independently and within a team #J-18808-Ljbffr
Technical Customer Support (Tier 1)
BOARDROOM APPOINTMENTS
cape town, cape town
Published 14 days ago
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